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| Respect - One of our core values
We respect the people we deal with and the properties in which we are engaged. At all times we will treat your property as if it is our own.
We recognise excellent customer service must be an integral part of the delivery of quality services.
We aim to maintain an environment where:
1. Both the public and members of staff feel valued.
2. Staff workloads are managed effectively resulting in efficient service delivery.
3. Services can be tailored to the needs of customers based on their feedback.
We are committed to continually raising standards of Customer Service by responding to any issues and feedback from colleagues and the public.
We will strive to continually improve are levels of customer service by looking at ways of providing greater customer choice by using electronic service delivery.
Customer service underpins all service planning, resourcing and delivery. Continuous training and development is an important aspect of customer service.
Please contact us to find out more about our customer Care Policy. |  |